Refund policy

Returns

We want you to love your Grace Lenses. If you are not completely happy with your order, you may request a return within 14 days of receiving it.

For hygiene and safety reasons, we can only accept returns of lenses that are unopened, unused and in their original sealed packaging. Opened blister packs or lenses that have been worn cannot be returned or exchanged.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or is not what you ordered, please contact us within 48 hours of delivery with your order number and a photo of the item. We will send a free replacement or issue a full refund, including shipping costs.

How to start a return

Contact us through our Contact page with your order number and the reason for your return. Please do not send items back before your return has been approved. Return shipping costs are the customer's responsibility unless the item was damaged, faulty or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the result. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable.

Exchanges

Would you like a different shade? Unopened lenses can be exchanged within 14 days. Contact us and we'll help you choose.